I am a dedicated IT Support Specialist with 5+ years of experience in system maintenance, network configuration, and application support. What sets me apart is my problem-solving mindset and ability to optimize IT infrastructure for efficiency and reliability.

At Cocoa Marketing Company, I oversee seamless IT operations across multiple takeover centers, ensuring workflow optimization and system efficiency. My expertise includes managing payroll and accounting software (Persol & Sage 300 ERP), configuring MikroTik devices, and implementing satellite internet solutions, increasing operational efficiency by 40%.

Passionate about leveraging technology for business transformation, I aim to drive innovation in IT infrastructure, enhance digital security, and optimize connectivity, ensuring businesses operate at peak efficiency.